FAQs
Absolutely! Our custom designed products don’t move into product without your approval. After your order is placed our art department gets to work on your design and delivers a mocked up proof directly to your inbox! From there we offer unlimited changes until you are 100% thrilled with your design!
Yes! Our koozies and cups do come with double sided printing included at no additional cost.
No worries, just simply tell us the quantity of each colors, we won’t charge you more for colour changes.
We'll have your order ready to go within 3-5 business days (excluding shipping times) from when it's placed. If you need your order sooner, let us know and we'll do our best to accommodate. For larger quantities, additional processing time may be required. Feel free to contact us for estimated processing times before placing your order.
Of course! We never want you to feel left in the dark about your order. Our customer service team will notify you when your order is dispatched, and you can contact us anytime for updates. We keep a close eye on every order to ensure timely delivery, and we'll send you an Order Tracking email too (check your junk folder just in case!). We're here to make sure you have a great experience, so let us know if you need anything!
Running out of time? Our Rush Service guarantees dispatch within 1-2 business days of proof approval.Please note: this service is an additional cost on top of your order. To skip the production queue, add this listing to your order. Let us help you get your custom stubby holders ASAP! Please keep in mind that we can't offer refunds for online orders that don't leave enough time for delivery. All online orders follow our standard processing, production, and shipping times.
Need to make changes? Contact us ASAP! We'll do our best to stop processing and updating your artwork.If your order is already in production, unfortunately we can't make changes or offer refunds. So please check your design preview carefully before ordering.
Sure thing! If you receive a faulty product, we'll gladly issue a refund as per our Refund Policy. Please double-check your artwork before placing your order, as we can't be held responsible for any errors in the upload process. However, if we spot any obvious mistakes, we'll contact you before proceeding with production. We're here to help, so don't hesitate to reach out if you have any questions or concerns.
